Privacy Policy
PURPOSE AND SCOPE OF DATA COLLECTION
The main data collected on the website includes: full name, email, phone number, and customer address through the contact form. This information is required from users when submitting a consultation request or purchasing a product so we can contact and confirm the order, ensuring consumer rights.
Members are responsible for securing and managing all activities related to the use of services under their submitted information and email accounts. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, or security violations related to their registration name and password so that appropriate solutions can be applied.
SCOPE OF INFORMATION USE
We use the provided data for the following purposes:
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Confirm orders and deliver products as requested
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Provide product information upon customer request
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Send promotional and marketing emails
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Notify users of website activities
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Communicate and resolve issues in special cases
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Not use personal information for any other purpose unrelated to transactions
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Provide data to legal authorities (e.g. courts, police, prosecutor’s office) upon official request related to legal violation
DATA RETENTION PERIOD
Personal data of members is stored until a request for deletion is made by the website administrator. Otherwise, all personal information will be securely stored on our server.
ENTITIES THAT MAY ACCESS PERSONAL INFORMATION
Personal customer information may be accessed by:
- Employees of TAV Company
- Partners who have signed contracts to perform part of the services provided by TAV. These partners will receive information as agreed in the contract (either partially or fully) to support users in utilizing the company’s services.
TOOLS AND METHODS FOR USERS TO ACCESS AND EDIT THEIR PERSONAL DATA
Members have the right to check, update, modify, or delete their personal information by contacting the website administrator.
Members can also file complaints regarding privacy issues by contacting the website’s management. Upon receiving feedback, we will verify the information, and if the complaint is valid, we will take appropriate action based on the severity.
MECHANISM FOR RECEIVING AND RESOLVING CONSUMER COMPLAINTS
All disputes between the Company and Users will be resolved through negotiation. If negotiation fails, either party has the right to take the matter to the competent People’s Court.
If resolution through negotiation or mediation fails, the complainant should gather evidence (emails, messages, etc.) and contact the Company. We will reach out to the complainant to address the issue. If the case is beyond our capacity, we will propose forwarding it to the competent authorities. In such cases, the Company will still cooperate to protect the rights of the affected party.
Personal information of members is committed to being kept strictly confidential in accordance with the personal data protection policy. Information collection and use will only occur with the customer’s consent, unless otherwise required by law.
We do not use, transfer, provide, or disclose personal data to any third party without the customer’s consent.
In the event of a data breach caused by hacking or server attack, we will notify relevant authorities promptly for investigation and inform the affected members.
We ensure absolute confidentiality of all online transactions, including digital invoices, accounting documents, and digital receipts.
The website administration requires individuals registering/purchasing on the website to provide accurate personal information such as: full name, contact address, email, phone number, etc., and take full legal responsibility for the accuracy of such information. We are not responsible for and will not resolve any complaints related to member rights if the personal information provided during registration is found to be inaccurate.
